Returns

Because every Pop here is one-of-a-kind and comes from a single personal collection, returns are handled a little differently than a typical retailer.

Defect-only returns

Returns are accepted within 14 days of delivery for defect-only claims — if a Pop arrives in noticeably different condition than the photos and grade shown on its listing (see the Authentication Shield on the product page). The protector must be unopened.

What isn’t covered

Because each item is unique and the exact condition is photographed and graded before listing, returns for buyer’s remorse aren’t offered. Please review the Authentication Shield photos and condition notes closely before ordering — what you see is what ships.

How to request a return

Contact me via the Contact Me page within 14 days of delivery, with your order number and photos showing the issue. I’ll review and send a prepaid return label if it qualifies.

Refunds

Once a qualifying return is received back and inspected, a full refund is issued to your original payment method. There’s no restocking fee. Refunds are typically processed within a few business days of the item arriving back.

Damaged in transit

If a package arrives visibly damaged, take photos before opening it if possible and contact me right away — this is handled the same way as a defect claim.

Order tracking

You can check the status of an order anytime using Track Order.